Terms and Policies

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1. Booking Policy

• All appointments must be scheduled through our website using the “Book Cleaning Now” or “Subscribe to Weekly Plan” options.

• Same-day or short-notice bookings are subject to availability.

• Clients must provide accurate and complete information, including name, address, access instructions, and contact number at the time of booking.

 

2. Payment, Pricing & Taxes

• Full payment is required at the time of booking.

• Payments are processed securely via Stripe.

• Prices listed include cleaning products and labor. Add-ons (e.g., fridge, oven, deep cleaning) incur extra fees.

• Applicable taxes will be added to the total amount at checkout, in compliance with Ontario regulations.

 

3. Cancellations & Rescheduling

• Cancellations or rescheduling must be made at least 24 hours in advance.

• Cancellations made within 24 hours of the scheduled service may result in a $25 late cancellation fee.

• If our team cannot access the property (e.g., locked door, no answer), the full service fee may still be charged.

 

4. Refund & Satisfaction Guarantee

• We do not offer refunds for completed services.

• If you are unsatisfied with your cleaning, please contact us within 24 hours, and we will offer a free re-clean or a service credit at our discretion.

• Our goal is 100% satisfaction, and we will do our best to resolve any issues promptly.

 

5. Subscription Plan Policy

• Weekly plans are billed automatically via Stripe.

• You may cancel or pause your subscription with a minimum of 7 days’ notice before your next scheduled cleaning.

• Missed cleanings due to holidays or special requests will be rescheduled, not refunded.

 

6. Use of Eco-Friendly Products

• All cleanings include professional-grade products.

• Clients may request hypoallergenic or eco-friendly products during booking for an additional $15 fee.

• These products are safe for pets, children, and those with allergies.

 

7. Liability & Damages

• While we handle every space with care, accidents can happen.

• Please report any damage within 24 hours of service completion.

• Samca Cleaning will review and resolve issues case-by-case.

• We are not responsible for pre-existing damage, loose fixtures, or unsafe environments.

 

8. Client Responsibilities

• Ensure access to the property at the scheduled time.

• Declutter cleaning areas to allow our team to work effectively.

• Inform us ahead of time of any sensitive surfaces, special instructions, or hazards.

• Pets must be secured during cleanings for safety.

 

9. Health & Safety

• If anyone in the household is experiencing illness, please notify us and reschedule.

• Our staff reserves the right to decline entry into environments they feel are unsafe.

• Samca Cleaning follows best practices to maintain hygiene and safety during every visit.

 

10. Privacy & Data Protection

• We collect personal information solely to process bookings and maintain communication.

• Your data is never sold or shared with third parties.

• Payment information is handled securely via Stripe and is never stored on our servers.

 

11. Right to Refuse or Terminate Service

• We reserve the right to refuse or discontinue service due to:

  • Unsafe or unsanitary conditions

  • Harassment or disrespect toward staff

  • Repeated cancellations or no-shows